Please see KB-02892: Adding a Firewall Exception on a Mac to learn more. If you're on a Mac, you will also want to add the Chief Architect, Inc. For more information on this, please see our webpage: Chief Architect Access Endpoints. If this is the case, you may need to whitelist our site domains. Your network may have permissions for a firewall or proxy server which is blocking the download.Please check your internet connection, then retry the download process by navigating to Library> Install Core Content. You may not be connected to the internet or the connection is intermittent.If you encounter one of these messages, one of these is likely to be the cause: Would you like to try downloading again?' This could be caused by internet connectivity, firewall settings, etc. 'The catalog download/update completed with one or more errors. Please re-configure and try downloading the catalog again.' 'Security software or a firewall is blocking the program from accessing the catalog download server.

If connecting via wireless, try plugging directly into modem/router and then downloading again. Please check your network connection and security settings. 'Part of the catalog download/update has timed out. I am having trouble downloading the core catalogs, where one of the following messages display: The information in this article applies to:

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